Connection Info

Where to find more information about your connection quality and what it all means

For a good video call a good network connection is key. However, the quality of your internet connection may vary from time to time - don't we all know it! In a meeting, you might not even be sure if it is your own connection or someone else's connection that is flaky and ruins the video call.

With the new Connection Info Feature, you can easily verify your own connection quality, so that you can be sure that it is not you, or quickly take the necessary action.

Where to find the Connection Info

When you are in your eyeson meeting, you will find the Connection Info in the right menu bar.

What do the different terms mean?

The connection info you see applies to your own connection to the meeting's conference server. It does not show you any info about other participants' connections.

To make it easier for you, eyeson shows you a general connection info, such as Excellent, Unstable, Poor, or No Connection. That way, you don't have to understand the IT-terminology to know your connection quality. But in case you are interested, it provides you with more information.

Good to know: In certain browsers not all of the values will be shown.

• Bitrate – The bitrate is not really an indication of your connection quality, but rather gives you additional information on how many bits of video and audio data are currently uploaded and downloaded for the meeting, to show you that the bandwidth is kept low throughout the meeting.

The following values are indicators of your own connection quality:

• Jitter – This value indicates the average change in delay between successive packets (data units sent in one go). A high delay may cause lagging video and audio output, however, you will receive the information in the end.
• Packet Loss – This value represents the percentage of packets that are lost on the way. Packet loss affects audio and video quality in a way that some information will be lost. The lower the percentage, the better the connection quality.
• Connection Delay – The connection delay (or round-trip time) measures the time that it takes to send audio and video information from you to the conference server and back again. Large variations or values above 300 ms may reduce the quality of the call.

What to do in case of a bad connection?

If your connection is unstable, poor, or if you have no connection at all, please consider the following possible solutions:

• Refresh the meeting page and try if it works better now
• Turn off your camera to save bandwidth
• Switch to the Audio-only mode
• If you have many tabs open in your browser or in another browser, close all other tabs and/or close all performance intensive apps
• Check your internet connection / rooter and maybe reboot.
• Use an internet cable to directly connect your device to the internet instead of using wlan
• Contact your internet provider if the issue is ongoing or repeating itself frequently