Description of how and where Eyeson processes data is outlined by use cases.
Introduction
There are several ways to use Eyeson. Based on this decision, different scenarios apply regarding which data is processed and in which locations and third-party platforms' data are stored. This article provides examples of how and where Eyeson processes data for complete transparency.
The two different scenarios to use Eyeson:
- Using the Eyeson SaaS video conferencing platform accounts.eyeson.com with user registration and virtual meeting rooms.
- Building your own application, user database and ONLY using the Eyeson API and Call UI as an integrated 3rd party core system.
All Eyeson web services, databases, real-time connection infrastructure, the API and core services are hosted in Vienna / Austria. All connections are TLS encrypted.
So, when you use Eyeson, you can be sure that you are using a secure Austrian / European solution. You also have the option that all data processed during use of Eyeson is stored in Austrian / European hosting centers and cloud providers.
Eyeson is owned 100% by Austrian / European shareholders.
Eyeson is also an open-source online SaaS product for self-service. Different third-party systems are used for marketing, sales, and support reasons.
The following sections describe the situations you need to know as basic knowledge before you start using Eyeson to decide which options are best for fulfilling your data privacy requirements.
Using the Eyeson SaaS video conferencing platform
User Registration
On Eyeson you have the following options to sign up for a new user account:
- Use your Google Account (OAUTH)
- Register by using your email and password + activation mail to confirm
The data set created during the sign-up procedure is stored in the Eyeson database hosted in Austria / Europe. No 3rd party system is connected, and the data is processed by Eyeson only if you use the email/password registration.
Self-Service Purchases online
When you start a subscription directly online with self-service checkout to process the payment, we will submit your email address to FastSpring, which is the official reseller of eyeson licenses.
Fastspring uses, for example, Stripe, PayPal, credit cards, and other country-specific payment gateways. Eyeson never stores any payment or credit card information.
Direct Contact to Eyeson Sales
Instead of directly purchasing licenses online, you can alternatively contact Eyeson Sales and purchase licenses for corporates directly from Eyeson in direct contact. When you do so, you can reach out to Eyeson directly via sales@eyeson.com or fill out a contact form.
In both cases, you agree that your request is stored in HubSpot for further processing and communication with the Eyeson marketing & sales team.
Delete Eyeson User Account
The delete account feature triggers an email for verification. As soon as the user confirms this email, their data is deleted without the possibility of recovery.
Please note that any shared data (e.g., shared recordings or snapshots, chats, broadcasts, or any other shared communication) stored during live communication on Eyeson is not deleted from the history of other users with whom you shared Eyeson rooms.
Please make sure that you manually delete the data you shared from your history before you delete your user account. Shared data is only deleted automatically as soon as the last user connected with this data is deleted.
Also, broadcasts on YouTube and Facebook created during the usage of Eyeson will not be deleted as they are stored in your corresponding YouTube or Facebook account, where you have full control over your content via your login to these platforms.
Inbound Marketing, Sales and Support Communication
On our websites, phone numbers and email addresses e.g. office@eyeson.com, sales@eyeson.com, support@eyeson.com are shown or contact forms are provided to get in contact with Eyeson Marketing, Sales and Support directly. All these inbound channels are connected to HubSpot.
Hubspot tracking, inbound channels and forms are used on our website www.eyeson.com for marketing, sales and support reasons, but Hubspot is completely excluded from the usage of the video conferences on Eyeson when a user is logged in.
Important to note that when an Eyeson user is logged in on Eyeson or in a live video meeting: Hubspot tracking is NOT USED. Also, your video meeting guests opening a video meeting link or registered participants are not tracked on Hubspot.
Eyeson separates via different domains so you can easily determine if client-side Hubspot tracking applies or not:
- Everything on eyeson.com is used for marketing, sales, and customer success purposes and is connected to Hubspot client-side tracking and multiple touching points (lead forms, website chat, inbound email addresses, blogs, ratings, help center) to get in contact with Eyeson directly.
- Everything on eyeson.team is completely free of client-side Hubspot tracking - this is the platform where the video conferencing functionality is implemented. All video calls and content created by using Eyeson is covered on eyeson.team. Also the API is hosted on eyeson.team
Using the Eyeson Help Center help.eyeson.com
The Eyeson help center is created via HubSpot and maintained by the Eyeson Customer Success Team. It provides a completely searchable online documentation of all Eyeson features. It is organized to provide the best resources for Eyeson users to learn about the usage and features of Eyeson as a self-service platform.
When you browse the help center, your page views are tracked on HubSpot to help the Eyeson Customer Success team provide the most efficient support.
By submitting a form on the eyeson help center, we allow our page visitors of the help center to create support tickets so that our support team can follow up and get in contact with you.
Your data is stored in Hubspot for Customer Success, Support and Sales reasons to provide the best service to the visitor by the Eyeson support team.
Also, the help center provides a support chat that is connected to the Eyeson support team inbox on Hubspot.
Start a Meeting and Invite Guests
As soon as you are logged in on Eyeson (= accounts.eyeson.team domain) and you are using your main dashboard, you can create virtual meeting rooms, invite participants by a room link provided by Eyeson for each room you create and start your video meetings.
With Eyeson, we do not collect information about your contacts for any marketing, sales or support reasons. Only internal client logging is done in log files on our servers for technical maintenance reasons. Additionally, in your meeting history, the names of the participants are stored, and access is protected by the user's login.
We offer a simple link you can share with your contacts outside Eyeson via your preferred communication application. The recipient of such a link can decide to join anonymously without any account or data input needed (Guest join or quick join option).
Also, the meeting instance itself, which is allocated on the server to process the meeting, is destroyed and deleted right after the meeting. Eyeson provides users of the European Union with the ability to run their meetings in Austrian / European-hosted infrastructures.
If this is required, you need to contact Eyeson support & sales to configure your license so that all your meetings start in the Austrian / European Cloud providers' infrastructure.
As Eyeson is a globally available service, by default, meetings with online purchased licenses start in AWS.
Create Recordings and Snapshots of Audio, Video and Screen Contents
During a video meeting, users provide their audio, video and screen sharing data when enabling camera and microphone or sharing the screen. This content is transmitted encrypted in real-time connections when using Eyeson.
Eyeson allows users to create snapshots of the video and recordings. The data generated is always stored in Austrian / European hosting centers, no matter which cloud provider is used for the meeting instance, and can be deleted from the meeting history at any time. The data is protected by user authentication and is only accessible when logged in to Eyeson.
PDFs and Images shared/presented during a live meeting via the presentation feature or screen sharing are transmitted along the Audio-Video stream (encrypted DTLS/SRTP) and are NOT uploaded to any cloud storage. Of course, if the meeting is recorded, PDFs, screen shares, and images are part of the recording.
Video Conference Chat and Eyeson Room Messages
Eyeson provides a conference room chat, which is only available during the meeting as long as the video conference is up and running.
This chat is hosted on the same server as the video conference and is open to all meeting participants. Everybody in the meeting can see the chat messages of all other participants.
As soon as the meeting is shut down, the complete video conference chat is deleted and not stored.
Additionally, Eyeson provides room messaging, which is asynchronous and stored in the database in Austria/EU in the Eyeson database only. This messaging is only available between the room owner and room members outside the live call when logged in on Eyeson and is available only in the room's detail view.
Using 3rd party systems in connection with Eyeson
When you, e.g., live stream your video meeting on YouTube or Facebook, it is your responsibility to decide whether to provide the live content on these platforms.
Eyeson never transmits data without your permission, and you need to have a valid and verified user account on the third-party platform.
When the live session is over, you need to use your own account, such as your YouTube or Facebook account, to manage the data you provided.
Build your own application - using the Eyeson API
Keep your user data on your platform and let Eyeson do only the live video part. The Eyeson API provides the possibility to use only the live part of Eyeson with minimal user data needed. You can, e.g., use your existing user base and scheduling features, and start Eyeson only on demand when needed.
Then, Eyeson acts like a white-labeled platform. You only give the API the name and avatar to display the users in the Eyeson user interface and keep all your data, e.g., users' email addresses, in your platform. The Eyeson core service does not need any of your users' data.
Also, your users never get in touch with the Eyeson tracking tools for Marketing, Sales and Support as you run all the registration and invitation processes in your own platform implementation.
The registered user creating an API key is stored in Hubspot with name and e-mail address for support and sales reasons.
Only Eyeson internal client logging is done in log files on Eyeson servers in Austria / EU for technical maintenance reasons when using the API and default UI. And you build your own business and pricing model on top of it - we only charge what you really use via your API key.
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