Customer satisfaction is a priority for us and we are committed to delivering a simple-to-use video conferencing software solution for everyone.
1. No Money-Back Guarantee
We generally don't refund in the following situations:
- Failure to read the product description before purchasing results in dissatisfaction with the product or its functions. It is highly recommended that every client read the product description. Please note: Eyeson does not refund money if the product fails to meet the customer's needs and expectations due to a lack of understanding by the customer.
- Purchase of the wrong license key that has already been activated. We only refund the money if the key has not been activated.
- In case of credit card fraud, theft, misuse or other unauthorized payment. As Eyeson works with an independent payment platform (FastSpring), it is impossible to monitor authorization during payment. In this case, we recommend contacting the credit card issuer.
- Price differences between different regions or other companies.
- By reason of incompatibility with the operating system. Since the system can be tried out beforehand, the user is able to test if Eyeson is compatible with the preferred operating system.
- Price change or purchase from promotional campaigns.
- In case of technical troubles. Customers are supposed to cooperate with the Eyeson support team to provide detailed information, screenshots and files. A refund request won't be allowed if customers refuse to cooperate.
- In case of "change of mind" after purchase.
- Mobile app subscriptions started in mobile apps via the Google Play store or iOS Store. Such subscriptions can be cancelled by the user at any time via the stores.
2. Circumstances of Eligible Refund
We refund in the following situations:
- Purchase of the same team license twice at the same time. With confirmation of the Eyeson support team, we will refund one of the products.
- The customer doesn't receive their key license activation code within 72 hours of purchase, has failed to retrieve the registration code from the Eyeson support team, and has not received a timely response (within 72 hours) from the Eyeson support team after getting in touch. In this case, we will refund the customer's order if they want to.
Once a refund is issued, the corresponding license will be deactivated.
Need Support?
Should you have any comments, suggestions or questions, please do not hesitate to contact support@eyeson.com!