1. Support
  2. Troubleshooting Tips

I Can't Find the Right Answer in the Help Center

What should I do?

Are you facing a tricky issue and can't find any information in our help center? No worries, we are here to help!

  1. Our support bubble - In the lower right corner of your window is the following icon:
Support Bubble

Simply click on it and start your conversation with our support team. Click on New Conversation and describe your issue. 

Chat with eyeson support team

2. Our support mail - In case you are in another time zone than CET, we recommend writing an e-mail. Our support e-mail is: support@eyeson.com.


3. Our submission form - You can also reach us by submitting a support form. Click on the Contact us button on the upper right corner of the Help Center page. The more details you share, the quicker we can support you, so please consider this when filling out the form.   

Contact Form

General Information

The eyeson team typically replies within 24h during weekdays. In general, our working hours are:

Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8 am - 3:30pm 

Please note: the eyeson team is located in Graz, Austria (CET)

When contacting support, please make sure you are describing the issue or question in detail to ensure a quick turn-around. Also, screenshots and videos are always appreciated!

We look forward to helping you!