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How to Allow Camera & Microphone in the Phone Browser

3 Options Explained

If you are using eyeson for the first time on your mobile phone, you'll get prompted to allow access to your microphone & camera once the meeting starts. Tap on Allow!

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If you do not allow the access, you'll get the following error page when you'll try another eyeson meeting.

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If you have missed the opportunity to allow eyeson to access your camera and microphone, have a look at the following three options for resolving this issue. Simply allow eyeson to access them and you do not have any troubles anymore for your follow-up video meetings & webinars.

Note: For the following screenshots, we used the Google Chrome Android browser. Other phone browsers and/or phones might look and work in a slightly different way.

Option 1

When you are on the eyeson meeting preview page, or after you have opened the invitation link in your phone browser, tap on the lock icon which is positioned next to your URL at the top left corner of your browser.

Smartphone Vorschaseite_Schloss      Smartphone browser allow access      Smartphone browser allow access mic and camera

As you can see, your camera as well as your microphone are locked. To unlock them, tap on Camera and Microphone and choose Allow. Go back to your eyeson site and refresh it.

If the meeting link has expired, enter your meeting link again or ask your meeting host for a new invitation

Option 2

When you are on the eyeson meeting preview page, or after you have opened the invitation link in your phone browser, tap on the Settings icon (3 vertical dots) which is positioned in the top right corner of your browser.

Smartphone Vorschaseite_Einstellungen      Smartphone browser settings       smartphone browser website settings

Then, go to Settings, after that to Site Settings and then to All sites. Now, a list with all visited sites is provided. Insert the following URL into the search option: https://app.eyeson.team – if there is one with the subheading *Embedded in - choose it.

Smartphone browser site settings overview-all sites      smartphone browser site settings all sites       smartphone browser site settings all sites appeyeson

Now, tap on Camera and Microphone and choose Allow. Go back to your eyeson meeting group and refresh it.

If the meeting link has expired, enter your meeting room again or ask your meeting host for a new invitation. Problem solved - so easy! 

Option 3

When you are on the eyeson meeting preview page, or after you have opened the invitation link in your phone browser, tap on the Settings icon (3 vertical dots) which is positioned in the top right corner of your browser. Now, tap on Settings and then again on Site Settings

Smartphone Vorschaseite_Einstellungen       Smartphone browser settings        smartphone browser website settings

On the displayed list, choose Camera and Microphone separately and unlock them both.

Smartphone browser site settings overview-allow camera and mic

Go back to your eyeson meeting group and refresh the page. If the meeting link has expired, enter your meeting group again or ask your meeting host for a new invitation

                                                                                                                                                         

Kindly note: If you are experiencing any troubles with your audio/video or features during  an eyeson meeting, you can take a Quick Test that will point out the root cause of the technical issues you are facing.

Need Support?

Should you have any comments, suggestions or questions, please do not hesitate to contact support@eyeson.com!