Read here more about our SLA and our 99% service availability
Service Uptime Commitment
Eyeson provides a service uptime commitment of 99%. Uptime is the percentage of total possible minutes Eyeson service was available during a fiscal quarter.
Downtime is the overall number of minutes Eyeson was unavailable during a fiscal quarter. Eyeson calculates unavailability using server monitoring software to measure the server-side error rate, ping test results, web server tests, TCP port tests, and website tests.
Downtime excludes the following:
- Slowness or other performance issues with individual features (link expansions, search, file uploads, etc.)
- Issues that are related to external apps or third parties
- Any products or features identified as pilot, alpha, beta or similar
- External network or equipment problems outside Eyeson's reasonable control, such as bad routing tables between you and/or your client's internet service provider (ISP) and eyeson server infrastructure.
Eyeson is allowed to have one optional service window of one hour once a month, which is used only if needed. Eyeson decides on maintenance windows based on usage statistics evaluations (e.g., weekends or times with the lowest usage).
This Eyeson SLA is limited to the public-hosted Eyeson services provided—APIs and server applications – hosted in the name of Eyeson. We do not guarantee operational availability for the clients' applications that our partners and customers implement based on our libraries and APIs.
API backwards compatibility:
Eyeson guarantees to support backwards compatibility of the API for 1 year and notifies partners and customers if functions or library versions are classified as “deprecated”.